Our Systems & Hardware
How do wireless security systems communicate?
In our systems, the panel communicates with its sensors using low-power radio signals. The panel features an internal cell phone communicator to monitor your home with the fastest speeds in the industry (up to 10x faster than 3G). Our latest system uses dual-path communication (cellular and WiFi) for even greater reliability. Our most secure panel ever, the Plug&Protect COMPLETE, communicates with its sensors via encrypted signals to keep your family safe.
Are wireless security systems secure?
In fact, wireless security systems are more secure than wired systems. It's much easier for an intruder to cut a landline than disrupt the cellular signal our systems use to communicate. If an intruder tries to break your panel, it will set off an alarm before the panel is compromised. Wireless sensors are also more secure. Since they aren't constrained by wires, they can be placed out of view from intruders. If a sensor is tampered with, an alarm will be triggered as well.
Can I turn the alarm system on and off?
Yes. Anyone with your system's passcode can arm and disarm it from the alarm panel, or from the system control app.
Can Plug&Protect be connected to home automation devices, such as smart lights, locks, and thermostats?
Yes. With the Total Home plan, your Plug&Protect panel can serve as a hub for up to 40 z-wave smart sensors and devices. Compatible devices from multiple manufacturers can be controlled remotely from our mobile app.
Do pets trigger motion sensors?
Only pets over 40 lbs are capable of triggering Plug&Protect's motion sensors. To safeguard against pet-triggered alarms, we recommend placing motion sensors in high areas (above 7ft.) that pets can't jump to, and in areas of your home where pets don't access often.
What type of batteries do door and motion sensors use?
Door sensors take a single 3V lithium watch battery, while motion sensors take two lithium AA batteries. Both types of batteries last 5-10 years, are easy to find, and only cost a few dollars to replace.
Why doesn't Plug&Protect include window sensors?
While our door sensors can also be used as window sensors, window sensors aren't very cost-effective for home protection. Window break-ins are rare, and with the quality protection that well-placed door sensors and motion sensors provide, window sensors are rarely necessary. If you absolutely need window sensors, just add extra door sensors when you purchase your system.
When a security breach occurs, does the system tell me where in my home it happened?
Yes. Each sensor protects a door, window, or region, and will announce the location of the breach when an alarm occurs.
If I start with Plug&Protect BASIC, can I upgrade to Plug&Protect COMPLETE?
Yes. You can upgrade to Plus within 90 days of your purchase. You can also add additional sensors to your system at any time.
I don't have good cellular service at my house? Will Plug&Protect still work?
Yes. Unlike a cell phone, which is limited to using its carrier's cellular network, Plug&Protect systems can use any available cellular network, ensuring that they always have a strong signal. We also offer systems that communicate via WiFi.
Does Plug&Protect have a warranty?
Yes. Plug&Protect hardware is covered by a limited lifetime warranty.
Can I take my system with me if I move to a new home?
Yes. As a wireless system, Plug&Protect is completely portable. Just take the devices down from your old home, then place them in your new home.
How is Plug&Protect so affordable? What's the catch?
There is no catch. Plug&Protect is affordable for two main reasons. First, we don't use installers, which lets us lower our prices considerably. Second, we avoid extra hardware that runs up your bill and only sell you what you actually need to protect your home.